Match Fit: 30 day promise. If we weren't your perfect match, return them for free within 30 days.

Our Promise

Fast, Easy returns and Hassle-Free Refunds.

Need to start a Return?

Let's get you sorted so you can get back to that game.

PB5star Return Policy

Our easy return policy

Hey, we get it, sometimes it's just not meant to be.

If you and your PB5star gear aren't the perfect match, you can return them for free within 30 days.

Returns are easy and hassle free. You can start a return here.   PB5star return portal.

We'll hook you up with a pre-paid USPS shipping label faster than a pickleball serve.

Your refund goes into motion the moment we are notified that USPS has got your package. 

We can only process your return if it is returned through our returns system. All returns are free.

DAMAGES AND OOPSIES: Please check your order when it arrives. Please let us know immediately if there is a defect, it was damaged in transit or we got something wrong with your order. We'll aim to rectify it as soon as we can.

NO-GOES: All FINAL SALE items and Gift Cards are yours for keeps. 

EXCHANGES: At the moment, We are not able to process exchanges.  

REFUNDS: We'll let you know the second we get your return rolling. As soon as the USPS confirms they have it, we'll start the process. We are unable to refund your original shipping fee.

Contact customer service at anytime if you need help or have any questions on our policy.